POWER BODY HELSINKI – TERMS AND CONDITIONS FOR ORDERS AND DELIVERY
Updated: 21 November 2025
1. Scope and Applicability
These Terms and Conditions (“Terms”) govern the purchase and use of individual training sessions and training packages (collectively, the “Training Services”) offered by Power Body Helsinki (the “Service Provider”) through its website. These Terms form a binding agreement between the Service Provider and the consumer purchasing the Training Services (the “Customer”).
By placing an order, the Customer confirms that they have read, understood, and accepted these Terms.
2. Ordering and Formation of Contract
Training Services may be purchased through the online store by following the designated checkout process. The Customer shall provide all information necessary to process the order and to deliver the Training Services.
A binding contract is formed once:
- the Customer has paid for the order, and
- the Service Provider has issued an order confirmation to the Customer’s email address.
3. Prices and Payment Methods
Prices for the Training Services are displayed on the website at the time of purchase and include applicable VAT. The Service Provider reserves the right to adjust prices; however, any changes do not affect orders already placed.
Accepted payment methods include PayPal (including card payments), Google Pay, and Apple Pay. Payment processing is provided by Paytrail Oyj.
4. Validity of Training Services and Appointment Scheduling
Purchased Training Services are valid for three (3) months from the date of purchase unless otherwise stated in the product description.
Training Sessions must be booked through the Timma booking system. The Customer is responsible for scheduling and using all purchased sessions within the applicable validity period.
5. Right of Withdrawal and Refunds (14-Day Distance Selling Right)
In accordance with the Finnish Consumer Protection Act, the Customer has a statutory 14-day right of withdrawal for service agreements concluded through distance selling.
The withdrawal period begins on the day following receipt of the order confirmation.
Withdrawal Notice
To exercise the right of withdrawal, the Customer must submit a clear and unambiguous notice (e.g., via email) within the 14-day withdrawal period, provided that no Training Session has been used or booked to occur within the withdrawal period.
Refunds
The Service Provider will refund all payments received (or the value of unused sessions) without undue delay and no later than 14 days after receiving a valid withdrawal notice.
6. Limitations to the Right of Withdrawal
The statutory right of withdrawal ceases in the following situations:
a) Commencement of service delivery
If the Customer uses any Training Session within the 14-day withdrawal period, the right of withdrawal is lost with respect to the portion of the service already provided. Only the value of unused sessions may be refunded.
b) Booking for a specific date and time
A Training Session booked for a specific date/time—whether in person or online—is classified as a leisure service. Accordingly, no statutory withdrawal right applies to that booked session.
c) Expiry of withdrawal period
Once the 14-day withdrawal period has passed, the order is fully binding. Unused Training Sessions will not be refunded unless otherwise agreed in accordance with Section 7.
7. Cancellation Policy for Scheduled Training Sessions
The following rules apply once a Training Session has been booked:
Cancellation Deadline
Cancellations must be made at least 24 hours prior to the scheduled session. Late cancellations and no-shows will be charged in full, and the session will not be refunded or rescheduled.
Illness
In cases of illness, a valid medical certificate must be provided to receive compensation for cancelled sessions or multi-session packages.
8. Liability for Defects and Complaints
The Service Provider is liable for defects in accordance with the Finnish Consumer Protection Act. The Customer shall notify the Service Provider of any perceived defect in the Training Services as soon as reasonably possible.
9. Governing Law and Dispute Resolution
The parties shall primarily seek to resolve any disputes through negotiation.
If a resolution cannot be reached, the Customer may refer the matter to the Finnish Consumer Disputes Board for consideration (www.kuluttajariita.fi).